Privacy Policy
Last updated: June 1, 2025
1. Information We Collect
When you use our website or submit a service request, we may collect:
- Name, phone number, and email address
- Service address and zip code
- Appliance type, brand, and issue description
- Preferred appointment date and time
- Browser type, IP address, and pages visited (via analytics)
2. How We Use Your Information
We use the information we collect to:
- Schedule and confirm your appliance repair appointment
- Contact you about your service request
- Send appointment reminders and follow-ups
- Improve our website and services
- Respond to your questions and inquiries
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Cookies and Analytics
We use Google Analytics to understand how visitors use our website. This may involve placing cookies on your browser. The data collected is anonymous and used only to improve our services. You can opt out by disabling cookies in your browser settings or using the Google Analytics opt-out browser add-on.
4. Data Security
We implement industry-standard security measures to protect your personal information. Your booking data is transmitted over encrypted HTTPS connections. We retain your information only as long as necessary to provide our services.
5. Third-Party Services
Our website may use the following third-party services:
- Google Analytics — website traffic analysis
- Google Maps — service area display
- Nodemailer / SMTP — booking confirmation emails
Each third party has its own privacy policy governing the use of your information.
6. Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Opt out of marketing communications
To exercise these rights, contact us at the information below.
7. Contact Us
If you have questions about this Privacy Policy, contact us:
ProFix Appliance Repair Los Angeles
Los Angeles County, CA & Los Angeles County, MA